Rental happiness

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A Queenstown couple have started a tenant-centric property management company based on ‘co-living’.

Mary Jaynes and Rory Sullivan’s Co-Live Queenstown was a finalist in the ‘Excellence in Innovation’ category at the recent Leading Property Managers Association awards in Auckland.

“We provide a seamless service for our tenants,” Jaynes says.

“We offer cleaning services, stocking of household supplies and utility management, and build really good rapport with our tenants.”

Rent’s a bit higher to accommodate these extra services, but the tenant experience is better, the couple say.

“Our whole motto is ‘happy tenants equals well looked-after homes equals happy landlords’,” Sullivan says.

Jaynes adds: “We’re very careful about who we get into the house so we look at what everyone’s hobbies are, and ages, so we’re creating these really nice environments where people become really good friends.

“There are people out there who are 40 and still rent, but there’s nothing suited to them.

“We also attract ‘digital nomads’ – people who travel the world and can work anywhere who search for co-living houses.”

The couple also want to encourage property investors and landlords and companies wanting to build staff housing to build fit-for-purpose rental homes with, for example, large common areas and functional spaces.

Jaynes: “All these houses are being built for the traditional family but it’s not always families who go into these homes.”

As a bit of a tester, the couple built a four-bedroom co-living rental home at Jack’s Point and are building a six-bedroom one at Shotover Country.

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