Not the ticket

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Cricket fans miss out on refunds.

Cricket fans at the washed-out New Year’s Eve one-day international in Queenstown are thousands of dollars out of pocket.

With no ground announcement on refunds, it wasn’t until a news report two days later that the 6000 fans would have got wind of a money-back offer.

By that time, most tickets would have been discarded.

Heavy rain caused spectators at the Black Caps v West Indies match to leave the Events Centre about 3pm as atrocious conditions made further play highly unlikely.

New Zealand Cricket marketing manager Peter Dwan concedes ground announcers should have warned people to hold all tickets – “It’s not an unreasonable thing to expect”.

He says announcers may have been distracted over protecting electrical equipment from the downpour.

NZ Cricket’s refund policy – in place about eight years – is printed on the back of match tickets, Dwan says.

“I can understand why maybe not everyone would necessarily intuitively know that they should hang onto that ticket but I suspect most people do.”

Through Ticketek, NZ Cricket is offering $25 for adult and $10 for junior ticket refunds claimed until the end of the month – excluding the $2 commission paid to the ticket sales company.

If people haven’t still got their ticket, Dwan says, a credit card slip would “probably” help them.

“But if it’s a cash purchase either at the gate or [before], or an eftpos transaction, there’s no proof of purchase so there’s no way we can do it.”

He won’t know how many refunds have been claimed till the end of January.

Despite the lack of a ground announcement, Dwan says: “I think [NZ] Cricket does take its customer responsibility pretty seriously in terms of paying a huge amount of insurance to be able to provide that sort of refund opportunity to patrons.”