Managers of Queenstown’s only rest home quit


The operators of Queenstown’s only rest home are quitting their contract to provide aged care – but they won’t say why.

Southern District Health Board has today (Tuesday) released a statement saying that services at Lake Wakatipu Home and Hospital will continue after current providers John and Heather Rogers cease management on June 10.

“We are committed to on-going aged residential care services in the Queenstown and Wakatipu area and are prepared to manage the facility as an interim measure if another provider cannot be found before June,” SDHB general manager for funding and finance Robert Mackway-Jones says.

John Rogers refuses to comment on the reason behind the couple’s departure but says it’s business as usual at the rest home.

However, he says the decision has nothing to do with a Ministry of Health audit which identified seven areas for improvement in July last year.

Improvements ordered include giving relatives better information about patient “incidents”, updating the complaints register, additional food-safety training for staff, and “a comprehensive review of restraint practices”.

Families were “mostly supportive of the care provided and residents stated staff are good”, the audit said.

The 36-bed establishment was formerly Presbyterian Support Services’ Wakatipu Home, adjoining Lakes District Hospital in Frankton.

The Rogers, from Auckland, took it over in April 2010, and it began taking elderly hospital-level patients.

Mackway-Jones says: “It is important that current residents are able to remain in the existing facility and that placements continue to be made into the facility as beds become available.

“In the meantime, we are seeking another provider for services. Once a new provider has been found we will work to facilitate the transfer of existing staff employed by Lake Wakatipu Home & Hospital Ltd to the new provider.”