Long-running Queenstown ski shop offers room service

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A Queenstown snow rental business will provide the ultimate room service when they expand to swanky Kawarau Village this month.

Browns Ski Shop is opening a snow rental and retail store at the new development – and Hilton Queenstown and Kawarau Hotels guests can get kitted out in snow gear over the phone, co-owner Kris Vermeir says.

“All they have to do is pick up the phone in their room, let us know what they need, and we’ll have a selection of gear waiting for them to try on by the time they come through the door.”

Browns will also offer snow equipment and bike tuning services at Kawarau Falls.

Vermeir says Browns couldn’t pass up the opportunity to open a store at the unique location.

The Kawarau Village store will offer the same as the central Queenstown shop, he adds.

Browns also has an Auckland store, and customers will be able to go into the store there, get fitted for equipment and pick it up on arrival in Queenstown or Kawarau Village.

Repeat customers also have their equipment information stored on a rental computer system in both Auckland and Queenstown, so they can order the same gear from one season to the next.